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Consider there is a limited amount of agents who monitor the chat support, and they can only deal with so many customers per hour, if people trying to get support tries to do so when all the agents are tied up, then obviously chat won't be available. It would be nice to see a chat queue in place to show waiting time and place in queue. Virgin Media | Sign in to My Virgin Media If you're already a Virgin Media customer but don't have a My Virgin Media account, you can register now. It only takes a minute. Register now. Got a Virgin Mobile? Sign in to your Virgin Mobile account. Sign in by entering your username & password.